Creating a brand through social media is two friends---the brand and the customer---having a conversation. This conversation creates a recommendation. The recommendation leads to the creation of a brand. In a New Media age, branding is created by engaging with customers through many touch points.
Barack Obama is an expert at this. He created engagement through blogs, video, telephone calls, posts, and personal conversation. He used friends to talk to friends. Two key points that every social media strategist should understand in studying the Obama campaign.
- Have multiple touch points
- Scale your web site so that is a mini social media platform. Your site has to be a place where your customers can come and communicate
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